How do I start, do I have to register?
You don’t need to register before placing your first order, but if you wish to open a Corporate Account we will need some details from you. For more information, please click here.
How do I place an order online?
To order on this website navigate to the product(s) you need, then press the 'Add to Cart' button next to that product. Your 'cart' is available at all times in the top right corner of your screen. Continue 'Adding' until your order is complete, then press the 'Go to Checkout' button and follow the instructions.
We accept credit/debit card payments via our secure website. Corporate Account holders should have their Altec Account Number and Personal Contact Number ready.
Finally, if all else fails, you can place your order by phone (01288 357800) or email sales@altecweb.com.
How do I amend an order?
If you wish to amend an order for any reason prior to despatch, please contact us as soon as possible.
We will be happy to make amendments to your order according to your instructions.
However, it may not be possible to amend orders for ‘Special Order’ or perishable items, which we have sourced for you, if we have already committed to an order with our own supplier.
How do I cancel an order?
If you wish to cancel an order for any reason, please contact us as soon as possible.
We will cancel the order if we have not already processed and despatched it to you.
You will be too late to cancel your order once it has been despatched from our Warehouse. After taking delivery, you should contact the Sales Office and follow our Returns Procedure.
It will not normally be possible to cancel ‘Special Order’ or perishable items, which we have sourced for you.
I’d like to order by phone or email…
You are welcome to place your order by telephone, email or by post. We will accept your order at the prices quoted on the website.
I need an invoice or receipt…
Customers who have paid by credit or debit card will receive a combined receipt / VAT invoice with their order. Corporate Account holders will receive an invoice by post at the invoicing address they have given us.